Last Updated: January 28th 2024.
At Alora Cleaning Solutions LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, use our services, or interact with us through other means.By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please refrain from using our services.
1. Information We Collect
We collect personal information to provide you with our services effectively. The types of information we collect include:
a. Personal Information
Name, Address, and Contact Details: Such as your full name, email address, phone number, and home address, to complete bookings or communicate with you.
Payment Information: Credit card details and billing address, used exclusively for processing payments through secure, third-party payment gateways.
b. Service-Related Information Service Preferences:
Details about your cleaning preferences, service frequency, special requests, and any other instructions related to the services we provide.
Interaction Data: Feedback, service history, and communication records.
c. Automatically Collected Information Website Use:
Data collected via cookies, including your IP address, browser type, device information, and usage patterns, to improve our website functionality.
Location Data: If you enable location services on your device, we may collect information about your location to optimize service delivery.
2. How We Use Your Information
The personal information we collect is used to provide, maintain, and improve our services. Specific uses include:
To Fulfill Service Requests: We use your personal and service-related information to schedule and carry out the cleaning services you request.
Payment Processing: Your payment information is used to process transactions securely.
Customer Support: To respond to inquiries, provide updates about your services, and handle complaints or service issues.
Marketing and Promotions: With your consent, we may send promotional materials, special offers, or surveys about your experiences with Alora Cleaning.
Improving Our Services: To analyze usage trends and improve our website, app, and customer service processes.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:
Service Providers: We work with third-party providers to process payments, manage customer communications, and provide technical support. These third parties have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.
Legal Obligations: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner as part of that transaction.
4. Data Security
We take your privacy and data security seriously. We employ the following measures to protect your information:
Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive data, such as payment information.
Access Controls: Only authorized personnel have access to your personal information, and we restrict access based on their role and responsibilities
.Third-Party Security: We ensure that any third-party service providers we work with adhere to strict data protection standards.While we do our best to protect your data, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data, but we continuously work to improve our security practices.
5. Your Rights
You have certain rights regarding your personal information. You may:
Access Your Information: Request a copy of the information we hold about you.
Correct or Update Information: Notify us of any changes to your personal information, and we will update our records.
Delete Information: Request that we delete your personal information, though we may retain necessary information for legal or operational reasons.
Opt-Out of Marketing Communications: You may opt out of receiving promotional emails or marketing messages at any time by clicking the “unsubscribe” link in the email or by contacting us directly.To exercise any of these rights, please contact us at contact@alorahome.com
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal obligations. If you close your account or no longer use our services, we may retain some of your information for administrative or legal purposes, but we will securely delete or anonymize it where possible.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies allow us to:
Improve Website Functionality: By tracking your preferences and actions on the site.
Personalize Content: Offer personalized content based on your past usage patterns.
Analytics: Use Google Analytics and other tools to analyze website traffic and user behavior.
You can manage cookie preferences in your browser settings, but disabling cookies may affect your ability to use some features of our website.
8. Children’s Privacy
Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will be posted on our website, and any changes will take effect upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:
Alora Cleaning Solutions LLC
Email: contact@alorahome.com
Phone: 470
Address: Atlanta, GA