Welcome to Alora Cleaning Solutions LLC ("Alora Cleaning," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our services, website, and mobile application, and form a legally binding agreement between you ("Client," "you," or "your") and Alora Cleaning.
By booking or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
These Terms apply to all service areas within Georgia, including Atlanta and its surrounding regions.
2. Services Provided
Alora Cleaning provides a range of residential cleaning services, including but not limited to:
Service details, inclusions, and optional add-ons are described on our website. Services may be customized via our platform during booking.
3. Booking and Payment
Booking Requirements: All service appointments must be scheduled through our official website or mobile application. A booking confirmation will be sent via email. If not received, contact us to confirm your booking.
Payment Terms:
Payment is due upon completion of service unless agreed otherwise.
Accepted payment methods include major credit cards and electronic payments.
For subscription-based services, charges will be billed automatically in accordance with the billing cycle.
Cancellations and Rescheduling:
You may cancel or reschedule your appointment without penalty if done at least three (3) hours before the scheduled start time.
Cancellations made between three (3) hours and one (1) hour before the scheduled time will incur a 25% charge of the total service fee.
Cancellations made within one (1) hour of the appointment or failure to provide access will result in a 50% charge of the total service fee.
4. Refund Policy
If you are not satisfied with a service provided, notify us within 24 hours of the appointment. At our sole discretion, we will:
Return and re-clean the area(s) of concern at no additional charge; or
Issue a partial or full refund based on the circumstances.
Refunds are typically processed within seven (7) business days.
5. Client Obligations
To ensure efficient and safe service, clients must:
Access: Provide access to the property at the scheduled time. Inability to access the home may result in cancellation fees as outlined above.
Pets: Secure all pets away from cleaning areas and notify us of their presence.
Special Items: Notify us in advance of any fragile, valuable, or sensitive items.
Allergies & Preferences: Inform us prior to service of any cleaning product sensitivities or preferences.
Readiness: Ensure the home is reasonably prepared for cleaning. Excessive clutter or unsafe conditions may lead to cancellation without refund.
6. Subscriptions and Recurring Services
Clients purchasing recurring services agree to complete the number of cleanings selected at signup. This constitutes a contractual commitment.
Early cancellation without completing the agreed number of cleanings will result in previously discounted services being recalculated at the standard rate. The balance will be due immediately.
Clients may pause or cancel services with at least seven (7) days’ notice.
Missed cleanings are not refundable but may be rescheduled within the billing cycle.
Subscription payments are charged monthly at the beginning of each cycle.
7. Damage and Liability
Notification: Report any service-related damage within 48 hours in writing.
Resolution:
We may repair or compensate based on depreciation and documented value.
Compensation is limited to the cost of the service in question.
We are not liable for:
Pre-existing damage
Undisclosed fragile or sensitive items
Damage due to faulty appliances or infrastructure
Theft or loss unless caused by clear negligence
Indemnification: You agree to hold Alora Cleaning harmless from claims due to your breach of these Terms.
8. Safety & Background Checks
All staff are thoroughly vetted through background checks and employment verification. We carry full liability insurance covering our services, property damage, and personal injury.
9. Client Responsibilities
Valuables: Secure all high-value items prior to the appointment.
Access: Ensure our team has unobstructed access to all areas to be cleaned.
Preparedness: Unsafe or unsanitary conditions may result in cancellation at our discretion.
10. Privacy Policy
By using our services, you agree to our data use practices:
Personal data is collected for service delivery only.
