1. Introduction
Welcome to Alora Cleaning Solutions LLC ("Alora Cleaning," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our services, website, and mobile application, and form a legally binding agreement between you ("Client," "you," or "your") and Alora Cleaning.
By booking or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
These Terms apply to all service areas within Georgia, including Atlanta and its surrounding regions.
2. Services Provided
Alora Cleaning provides a range of residential cleaning services, including but not limited to:
Standard Cleaning
Deep Cleaning
Move-In/Move-Out Cleaning
Recurring Cleaning Services (weekly, biweekly, monthly)
Service details, inclusions, and optional add-ons are described on our website. Services may be customized via our platform during booking.
3. Booking and Payment
Booking Requirements: All service appointments must be scheduled through our official website or mobile application. A booking confirmation will be sent via email. If not received, contact us to confirm your booking.
Payment Terms:
Payment is due upon completion of service unless agreed otherwise.
Accepted payment methods include major credit cards and electronic payments.
For subscription-based services, charges will be billed automatically in accordance with the billing cycle.
Cancellations and Rescheduling:
No penalty if canceled at least 3 hours before the scheduled time.
25% charge if canceled within 3 to 1 hour before.
50% charge if canceled within 1 hour or no access is provided.
4. Refund Policy
If you are not satisfied with a service provided, notify us within 24 hours. At our discretion, we may:
Return and re-clean the area(s) of concern at no additional charge; or
Issue a partial or full refund based on the circumstances.
Refunds are typically processed within seven (7) business days.
5. Client Obligations
To ensure efficient and safe service, clients must:
Provide access to the property at the scheduled time.
Secure pets and notify us of their presence.
Notify us of fragile, valuable, or sensitive items.
Inform us of any allergies or product preferences in advance.
Ensure the home is reasonably prepared and free of excessive clutter or unsafe conditions.
6. Subscriptions and Recurring Services
Clients agree to complete the number of cleanings selected. Early cancellation may result in standard rate recalculations for discounted services.
Clients may pause or cancel with at least 7 days’ notice. Missed cleanings are non-refundable but may be rescheduled within the billing cycle.
7. Damage and Liability
Notification: Report any service-related damage within 48 hours in writing.
Resolution:
We may repair or compensate based on depreciation and documented value.
Compensation is limited to the cost of the service in question.
Not liable for: Pre-existing damage, undisclosed fragile items, faulty infrastructure, or loss unless caused by clear negligence.
Indemnification: You agree to hold Alora Cleaning harmless from claims due to your breach of these Terms.
8. Safety & Background Checks
All staff undergo background checks and employment verification. We carry full liability insurance for services, property damage, and personal injury.
9. Client Responsibilities
Secure valuables prior to service.
Ensure unobstructed access to all areas.
Unsafe or unsanitary conditions may result in cancellation at our discretion.
10. Privacy Policy
By using our services, you agree to our data use practices:
Data collected is used for service delivery only.
We do not sell or share your personal data.
Information is securely stored and handled.
Read our full Privacy Policy for more details.
11. Termination of Services
We may suspend or terminate services for reasons including:
Non-payment
Abuse or misconduct toward staff
Unsafe or unsanitary property conditions
Breach of these Terms
Refunds for pre-paid but unused services may be issued at our discretion.
12. Changes to Terms
We may update these Terms at any time. Continued use after updates constitutes acceptance of the revised Terms.
13. Governing Law
These Terms are governed by Georgia law. Disputes will be handled in Georgia courts.
14. Contact Us
Alora Cleaning Solutions LLC
Email: management@alorateam.com
Phone: (470) 344-3816
