1. Introduction
Welcome to Alora Cleaning! By using our website, mobile app, and services, you agree to the following Terms and Conditions. Please read them carefully as they affect your legal rights.These Terms and Conditions apply to all users of our services, and by accessing or using any part of the website or service, you agree to be bound by them. If you do not agree to these terms, you may not access or use the service.
2. Services Provided
Alora Cleaning offers home cleaning services, which include but are not limited to:
Standard cleaning
Deep cleaning
Move-in/Move-out cleaning
Recurring cleaning services (weekly, biweekly, monthly)
We provide these services in Georgia, covering Atlanta and its surrounding areas. The specifics of each service are outlined on our website and may be customized through our platform.
Alora Cleaning offers home cleaning services, which include but are not limited to:
Standard cleaning
Deep cleaning
Move-in/Move-out cleaning
Recurring cleaning services (weekly, biweekly, monthly)
We provide these services in Georgia, covering Atlanta and its surrounding areas. The specifics of each service are outlined on our website and may be customized through our platform.
3. Booking and Payment
Booking Process: All bookings must be made via our website or mobile app. Once a booking is made, you will receive a confirmation email. If you do not receive this email, please contact us.
Payment Terms: Payment is due upon the completion of the service, unless otherwise agreed upon. We accept payments via major credit cards and electronic payments. Subscription-based services will be billed on a recurring basis as per the plan chosen.
Cancellations and Rescheduling: You can cancel or reschedule your service without penalty if done at least 24 hours before the scheduled service. If you cancel within 24 hours of the scheduled service, you will be charged 50% of the service fee. No-shows or same-day cancellations will result in a full charge.
4. Refund Policy
Our goal is to ensure your complete satisfaction. If you are not satisfied with the service provided, please inform us within 24 hours of the service. We will either:
Return to re-clean the areas of concern at no additional cost, or
Offer a partial or full refund, depending on the situation and at our discretion.
Refunds are processed within 7 business days.
5. Customer Obligations
To ensure that we can perform our cleaning services efficiently and safely, we kindly ask that you adhere to the following responsibilities:
Access to Your Home:Please ensure that our team can access your home at the scheduled service time. If you will not be present, please provide necessary access instructions (e.g., keys, gate codes, or security alarms). Delays in accessing your home may result in reduced cleaning time or rescheduling.
Pet Safety:For the safety of both your pets and our staff, we ask that you secure your pets in a safe area away from the cleaning zones. This can include keeping them in a separate room, crate, or outdoor space. If you anticipate your pet may be anxious or reactive during the cleaning process, please consider alternative arrangements (like a pet-sitting service) to ensure a stress-free environment.
Notification of Fragile or Valuable Items:If you have any fragile or valuable items (such as artwork, heirlooms, electronics, or delicate furnishings), please notify us in advance. We want to ensure that we handle your belongings with the utmost care and avoid any potential accidents. If necessary, we can provide special handling instructions or discuss additional protections for high-value items.
Allergies and Cleaning Preferences:Your health and comfort are important to us. Please inform us of any allergies or sensitivities to specific cleaning products, as well as any preferences for particular cleaning agents. We offer eco-friendly and hypoallergenic options upon request and can tailor our cleaning products to fit your needs.
Consequences of Non-Compliance:It is essential that these obligations are met to facilitate the best possible service. Failure to provide access, secure pets, or notify us of special considerations may result in delays, reduced service effectiveness, or even cancellation of the service without a refund. We strive to maintain open communication, so please feel free to reach out if you have any concerns or need assistance in meeting these responsibilities.By working together, we can ensure a thorough, safe, and satisfactory cleaning experience for everyone involved.
6. Subscriptions and Recurring Services
For customers enrolled in recurring cleaning services:
You may cancel or pause your subscription at any time by providing 7 days' notice before the next scheduled cleaning.
Any missed or skipped cleanings will not be refunded but can be rescheduled at your convenience.
Subscription services are billed monthly, and payment is required at the start of each month.
7. Damage and Liability
At Alora Cleaning Solutions LLC, we take great pride in delivering high-quality cleaning services. However, despite our diligence and attention to detail, accidents may occur. Therefore, we outline the following terms regarding liability for damages to your property during the provision of our services:
1. Notification of Damage:In the event of any damage that occurs during the provision of our services, you must notify Alora Cleaning in writing within 48 hours of the service completion. Failure to provide such notice within this timeframe will forfeit your right to any claims regarding the alleged damage.
2. Assessment and Resolution:Upon receiving your notification, Alora Cleaning will conduct a thorough review and assessment of the claim. Our resolution may include one of the following options, at our sole discretion:
2.1. Repair: We may choose to repair the damaged property, utilizing a qualified service provider if necessary.
2.2 Compensation: If repair is not feasible, we will compensate you fairly for the damage, considering factors such as: The depreciation of the item, the normal wear and tear on household items, the replacement cost of the item or service, supported by proof of purchase or fair market value.
3. Limitations of Liability: Alora Cleaning Solutions LLC’s liability is strictly limited to the amount you paid for the cleaning service in question. This limitation applies to all claims arising from any damage, loss, or injury, regardless of the cause.We are not responsible for:Any pre-existing damage to your property prior to our service.Loss or theft of items during our service.Damage resulting from improper maintenance of household appliances, fixtures, or other personal property, which includes but is not limited to leaks, mechanical failures, or any conditions that may cause property damage.Clients are encouraged to take adequate precautions regarding fragile or valuable items and are advised to secure or remove any such items before our scheduled service.
4. Indemnification:You agree to indemnify and hold harmless Alora Cleaning, its employees, and agents from any claims, damages, losses, or expenses arising out of your failure to meet the obligations stated herein or any other negligence on your part.
8. Customer Safety and Background Checks
Background Checks: All Alora Cleaning employees undergo extensive background checks prior to hiring. This process includes verification of employment history, criminal record checks, and references to ensure that we employ trustworthy individuals.We adhere to applicable laws and regulations governing background checks to protect the privacy and rights of our employees while ensuring your safety.
Insurance: Alora Cleaning maintains comprehensive liability insurance that covers our services and employees. This insurance provides additional protection for both our clients and our business in the event of unforeseen incidents.Our policy includes coverage for property damage, bodily injury, and other liabilities that may arise during the provision of our cleaning services.
Commitment to Safety:While we are dedicated to providing a secure environment through our rigorous hiring practices and insurance coverage, we cannot eliminate all risks associated with home cleaning. We encourage our clients to take proactive measures to enhance their safety and the security of their belongings.
9. Client Responsibilities and Precautions
Storage of Valuables:Clients are advised to store valuable items, including jewelry, important documents, and other high-value possessions, in a secure location prior to our cleaning service. While we take every precaution to ensure your items remain safe, we cannot be held liable for loss or damage to items left unsecured.It is the client’s responsibility to identify and safeguard any fragile or valuable items that may require special handling.
Access for Cleaning Staff: Clients must ensure that our cleaning staff have unobstructed access to all areas designated for cleaning. This includes unlocking doors, providing keys or codes, and ensuring that any gates or fences are accessible. Failure to do so may result in incomplete service or delays, for which Alora Cleaning Solutions LLC will not be held liable.If access is restricted, it is the client’s responsibility to inform us in advance to allow for appropriate scheduling and planning.
Limitation of Liability:While we strive to provide exceptional service and ensure the safety of your home and belongings, Alora Cleaning Solutions LLC cannot be held responsible for any loss, theft, or damage to property that occurs in the absence of negligence on our part.Clients agree to indemnify and hold harmless Alora Cleaning from any claims, damages, or expenses arising from their failure to secure valuables or ensure proper access for cleaning staff.
Final Notes: By using our services, clients acknowledge that they have read and understood these precautions and responsibilities. They agree to take the necessary steps to protect their belongings and ensure a smooth cleaning experience. Alora Cleaning reserves the right to refuse service or cancel appointments if proper precautions are not taken by the client, particularly concerning access to the property or security of valuables.
10. Privacy Policy
Your privacy is important to us. By using our services, you consent to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy, which includes:Collecting information to fulfill bookings and provide services.Protecting your information with appropriate safeguards.Never selling your information to third parties.You can review our complete Privacy Policy [here] (insert link).
11. Termination of Services
Alora Cleaning reserves the right to terminate or suspend services at any time, for any reason, including but not limited to the following circumstances:
Non-Payment of Services:If payment for services rendered is not received within the agreed-upon timeframe, we reserve the right to suspend all cleaning services until outstanding balances are settled. Continued non-payment may result in the termination of the service agreement.Clients will be notified of any overdue balances and given a reasonable opportunity to rectify the situation before suspension or termination occurs.
Misconduct or Abuse Towards Staff:Any form of misconduct, verbal or physical abuse, harassment, or threatening behavior directed towards our employees will not be tolerated. Such behavior may lead to an immediate suspension of services, with the possibility of permanent termination.We are committed to providing a safe working environment for our staff; therefore, any instances of misconduct will be documented and reviewed.
Unsafe or Unsanitary Conditions:If the conditions within the home are deemed unsafe or unsanitary, we reserve the right to suspend services until these issues are resolved. This includes but is not limited to excessive clutter, hazardous materials, pest infestations, or conditions that could endanger our staff's health and safety.Clients will be informed of any safety concerns, and we may provide recommendations for remediation before resuming services.
Violation of Terms and Conditions:Any violation of our Terms and Conditions may result in the suspension or termination of services. This includes failing to comply with policies outlined regarding access, security of valuables, or any other stated client responsibilities.We reserve the right to review each situation individually and take appropriate action based on the specific circumstances of the violation.
Refund of Unused Services:In the event of termination of services, any unused portion of pre-paid services may be refunded at the sole discretion of Alora Cleaning. Refunds will be processed in accordance with our refund policy and may consider the reason for termination.Clients will receive written notification detailing the reasons for termination, any applicable refund policies, and instructions for the refund process, if applicable.
Final Notes:This policy aims to ensure a respectful and safe environment for both our clients and staff. By using our services, clients acknowledge that they have read and understood these terms and agree to abide by them to maintain a positive working relationship.
12. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. The most current version will always be available on our website, and it is your responsibility to review them regularly. Continued use of our services following any changes constitutes acceptance of the updated terms.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the state of Georgia, and any disputes will be adjudicated in the courts of Georgia.
14. Contact Information
For questions about these Terms and Conditions, please contact us at:
Alora Cleaning Solutions LLC
Email: contact@alorahome.com
Phone: 470-----
Address: Atlanta, GA