1. Introduction
Welcome to Alora Cleaning Solutions LLC ("Alora Cleaning," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our services, website, and mobile application, and form a legally binding agreement between you ("Client," "you," or "your") and Alora Cleaning.
By booking or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
These Terms apply to all service areas within Georgia, including Atlanta and its surrounding regions.
2. Services Provided
Alora Cleaning provides a range of residential cleaning services, including but not limited to:
Standard Cleaning
Deep Cleaning
Move-In/Move-Out Cleaning
Recurring Cleaning Services (weekly, biweekly, monthly)
Service details, inclusions, and optional add-ons are described on our website. Services may be customized via our platform during booking.
3. Booking and Payment
Booking Requirements: All service appointments must be scheduled through our official website or mobile application. A booking confirmation will be sent via email. If not received, contact us to confirm your booking.
Payment Terms:
Payment is due upon completion of service unless agreed otherwise.
Accepted payment methods include major credit cards and electronic payments.
For subscription-based services, charges will be billed automatically in accordance with the billing cycle.
Cancellations and Rescheduling:
No penalty if canceled at least 3 hours before the scheduled time.
$50 charge if canceled within 3 to 1 hour before.
$80 charge if canceled within 1 hour or no access is provided.
4. Refund Policy
If you are not satisfied with a service provided, notify us within 24 hours. At our discretion, we may:
Return and re-clean the area(s) of concern at no additional charge; or
Issue a partial or full refund based on the circumstances.
Refunds are typically processed within seven (7) business days.
5. Client Obligations
To ensure efficient and safe service, clients must:
Provide access to the property at the scheduled time.
Secure pets and notify us of their presence.
Notify us of fragile, valuable, or sensitive items.
Inform us of any allergies or product preferences in advance.
Ensure the home is reasonably prepared and free of excessive clutter or unsafe conditions.
6. Subscriptions and Recurring Services
Recurring service pricing reflects the selected cleaning frequency. When a client enrolls in a recurring plan, each visit is performed to Alora’s full service standards, ensuring the home is consistently maintained in a pristine condition. The recurring rate is lower due to service frequency and ongoing maintenance, not reduced quality.
By selecting a recurring plan, clients agree to complete at least one full month of service.
If a recurring service is canceled before one month is completed, pricing will be adjusted as follows:
• Cancellation after the first cleaning:
The first visit will be charged at the standard Deep Cleaning rate.
• Cancellation after the second cleaning (or later within the first month):
The first cleaning will be recalculated and charged at the Deep Cleaning rate.
All remaining completed visits will be charged at the recurring rate.
• Cancellation after one full month of recurring service:
No additional charges will apply. All completed services will remain billed at the recurring rate.
Monthly Plans Exception:
For monthly recurring plans, if the service is canceled before the second month’s visit is completed, the first cleaning will be charged at the Deep Cleaning rate. Once the second monthly visit has been completed, no pricing adjustments will apply.
Cancellations, Pausing & Communication
To cancel recurring services, clients may:
• Email management@alorateam.com
• Call or text (678) 833-1998
• Notify a team member directly
• Or cancel through the original booking confirmation email
Recurring services may be canceled with at least 1 day’s notice.
Pausing Services:
Recurring services cannot be paused. If a client wishes to stop service and resume at a later date, the original recurring plan must be canceled and a new recurring schedule will be created upon rebooking. Pricing and eligibility will be based on the new start date.
If a recurring service is booked and canceled before any cleaning is performed, no charges will apply.
Missed Appointments (Recurring Services Only)
• The first missed appointment will be rescheduled at no charge
• A second missed appointment will incur an $80 missed service fee
To help prevent missed appointments, Alora provides email and SMS reminders prior to each scheduled cleaning.
7. Damage and Liability
Notification: Report any service-related damage within 12 hours in writing.
Resolution:
We may repair or compensate based on depreciation and documented value.
Compensation is limited to the cost of the service in question.
Not liable for: Pre-existing damage, undisclosed fragile items, faulty infrastructure, or loss unless caused by clear negligence.
Indemnification: You agree to hold Alora Cleaning harmless from claims due to your breach of these Terms.
Alora is not responsible for damage to items that are improperly installed, unsecured, unstable, or affected by normal wear and tear. This includes, but is not limited to, ceiling fans, light fixtures, shelves, wall-mounted items, décor, or appliances that become loose or fall during routine cleaning. By booking our services, the client acknowledges that Alora shall not be held liable for accidental damage resulting from pre-existing conditions, faulty installation, or items not designed to withstand standard cleaning procedures.
8. Safety & Background Checks
All staff undergo background checks and employment verification. We carry full liability insurance for services, property damage, and personal injury.
9. Client Responsibilities
Secure valuables prior to service.
Ensure unobstructed access to all areas.
Unsafe or unsanitary conditions may result in cancellation at our discretion.
10. Privacy Policy
By using our services, you agree to our data use practices:
Data collected is used for service delivery only.
We do not sell or share your personal data.
Information is securely stored and handled.
Read our full Privacy Policy for more details.
11. Termination of Services
We may suspend or terminate services for reasons including:
Non-payment
Abuse or misconduct toward staff
Unsafe or unsanitary property conditions
Breach of these Terms
Refunds for pre-paid but unused services may be issued at our discretion.
12. Changes to Terms
We may update these Terms at any time. Continued use after updates constitutes acceptance of the revised Terms.
13. Governing Law
These Terms are governed by Georgia law. Disputes will be handled in Georgia courts.
14. Contact Us
Alora Cleaning Solutions LLC
Email: management@alorateam.com
Phone: (678)833-1998
