Services
What services does Alora Home Cleaning offer?
At Alora, we provide a wide range of cleaning services, including Standard Cleaning for regular upkeep, Deep Cleaning for those needing a more thorough clean, Move-In/Move-Out Cleaning for transitions, and Customized Cleaning Plans tailored to your specific needs. We also offer specialized cleaning for pet owners and eco-friendly solutions to ensure a clean and healthy environment.
What’s the difference between Standard Cleaning and Deep Cleaning?
Standard Cleaning includes routine tasks such as dusting, vacuuming, mopping, and cleaning kitchens and bathrooms. It's ideal for maintaining a clean home. In contrast, Deep Cleaning goes beyond the basics, addressing less frequently cleaned areas like baseboards, behind appliances, and intricate bathroom and kitchen scrubbing. It's perfect for seasonal cleaning or before events.
Do you clean homes with pets?
Yes, we specialize in pet-friendly cleaning solutions! Our team is trained to handle pet hair and odors effectively, using products that are safe for both your pets and your family. We understand that pet owners have unique cleaning needs and are dedicated to making your home feel fresh and clean.
Are your cleaning services safe for children and the environment?
Yes, we prioritize safety by using eco-friendly, non-toxic cleaning products that are safe for children, pets, and the environment. We are committed to providing a clean space without compromising health or safety.
Can I customize my cleaning service?
Absolutely! We believe in providing personalized cleaning plans that cater to your specific needs. You can choose which areas you want us to focus on and even specify certain tasks that are important to you. Just let us know what you’re looking for, and we’ll tailor our services accordingly.
Booking and Scheduling
How do I book a cleaning service?
Booking a service is simple! You can schedule a cleaning online through our website or mobile app, or you can call us at [insert phone number]. Choose the date, time, and service type that works best for you, and we’ll take care of the rest.
Do I need to be home during the cleaning?
No, you don’t need to be home while we clean. Many clients provide us with access instructions to enter their homes when they’re away. Our cleaning team is trustworthy and fully insured, ensuring your home is safe while you’re not there.
How often should I schedule a cleaning?
The frequency of cleaning depends on your personal needs. We offer flexible subscription plans such as weekly, biweekly, or monthly cleanings. Our cleaning frequency options are designed to fit various lifestyles, ensuring your home stays clean and comfortable.
Can I change my cleaning schedule after booking?
Yes, you can change your cleaning schedule after booking. If you need to adjust the date or time, simply log into your account on our website or contact us, and we’ll help you find a more suitable time.
What if I need to cancel my cleaning appointment?
If you need to cancel your cleaning appointment, you can do so up to [insert policy, e.g., 24 hours] in advance without any fees. Please contact us as soon as possible to inform us of your cancellation.
How far in advance should I book my cleaning service?
We recommend booking your cleaning service at least a few days in advance to ensure availability, especially during peak times. However, we do our best to accommodate last-minute requests whenever possible.
Products and Equipment
What cleaning products do you use?
At Alora, we prioritize your health and the environment by offering a variety of cleaning products. We use eco-friendly products that are safe for your family and pets, as well as effective in achieving a thorough clean. If you prefer, you can also provide your own cleaning products, and our team will happily use them during your service. Additionally, we use commercially known and proven effective products that ensure high-quality results while maintaining a safe and healthy home environment.
Do you offer options for clients with allergies?
Yes, we are sensitive to clients with allergies and can accommodate specific requests regarding cleaning products. If you have allergies to certain cleaning agents or prefer specific brands, please let us know, and we will use alternative products that meet your needs.
Do I need to provide cleaning supplies or equipment?
No, you don’t need to provide any cleaning supplies or equipment. Our team comes fully equipped with all necessary cleaning tools and products. If you have a specific product you’d like us to use, we’re happy to accommodate that as well.
Are your products safe for pets?
Yes, all our cleaning products are pet-safe. We use non-toxic formulations that are effective for cleaning but gentle enough for your furry friends, ensuring their safety while still achieving a sparkling clean.
Can I request a specific fragrance for the cleaning products?
Absolutely! You can inform us of your favorite fragrance, and we’ll use it during your cleaning. Whether you want us to provide the products or you wish to supply your preferred fragrance, just let us know.
Products and Equipment
What cleaning products do you use?
At Alora, we prioritize your health and the environment by offering a variety of cleaning products. We use eco-friendly products that are safe for your family and pets, as well as effective in achieving a thorough clean. If you prefer, you can also provide your own cleaning products, and our team will happily use them during your service. Additionally, we use commercially known and proven effective products that ensure high-quality results while maintaining a safe and healthy home environment.
Do you offer options for clients with allergies?
Yes, we are sensitive to clients with allergies and can accommodate specific requests regarding cleaning products. If you have allergies to certain cleaning agents or prefer specific brands, please let us know, and we will use alternative products that meet your needs.
Do I need to provide cleaning supplies or equipment?
No, you don’t need to provide any cleaning supplies or equipment. Our team comes fully equipped with all necessary cleaning tools and products. If you have a specific product you’d like us to use, we’re happy to accommodate that as well.
Are your products safe for pets?
Yes, all our cleaning products are pet-safe. We use non-toxic formulations that are effective for cleaning but gentle enough for your furry friends, ensuring their safety while still achieving a sparkling clean.
Can I request a specific fragrance for the cleaning products?
Absolutely! You can inform us of your favorite fragrance, and we’ll use it during your cleaning. Whether you want us to provide the products or you wish to supply your preferred fragrance, just let us know.
Preparation and Access
How do I prepare for a cleaning?
We recommend minimal preparation, but tidying up personal items and clearing surfaces like countertops will help our team focus on cleaning effectively. If you have specific areas you want us to pay attention to, please let us know ahead of time.
What access do you need to my home?
To ensure a smooth cleaning experience, we need access to your home at the scheduled service time. Many clients provide us with a key, code, or instructions for entry while they are away.
Do I need to secure my pets during the cleaning?
Yes, we request that you secure your pets or make arrangements to ensure their safety during our cleaning services. This helps us focus on the task at hand while ensuring a comfortable environment for everyone involved.
How will I know my cleaning team has arrived?
We typically send a confirmation notification through our app or via text to inform you when our cleaning team has arrived at your home. If you provided access instructions, they will follow them to enter your home.
Can I request a specific cleaner?
While we cannot guarantee a specific cleaner due to scheduling and availability, we strive to provide consistency by sending the same team to your home whenever possible. If you have specific requests or preferences, please let us know.
Payment and Satisfaction
What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, and online payments. For subscription plans, you can set up automatic payments for hassle-free billing.
Is there a deposit required to book a cleaning service?
No deposit is required to book our cleaning services. Payment is typically processed after the service is completed, ensuring your satisfaction before finalizing the transaction.
Can I receive a receipt for my payment?
Yes, you will receive a digital receipt via email after your cleaning service is completed. This receipt will include details of the service provided and the total amount charged.
What if I’m not satisfied with the cleaning?
At Alora, we are committed to delivering top-quality service. If you’re not satisfied with any aspect of our cleaning, please let us know within [insert timeframe, e.g., 24 hours], and we will come back to address your concerns and make it right—guaranteed.
Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions for first-time customers or referral programs. Be sure to check our website or subscribe to our newsletter to stay updated on current offers.
What if I need to change my payment method?
If you wish to change your payment method, you can easily do so through your online account or by contacting our customer service team. We’re here to help you manage your billing preferences.
Additional Services
Can I request additional services on the day of the cleaning?
Yes! If you need any extra services, such as laundry, dishwashing, or organizing, just let your cleaning team know when they arrive, and we’ll do our best to accommodate your request.
What types of additional services can I request?
Additional services may include laundry, window cleaning, oven cleaning, refrigerator cleaning, and organization tasks. If you have a specific request, please let us know, and we’ll assess whether we can accommodate it during your scheduled cleaning.